Privacy Policy

Information We Collect

Running a strategic financial planning service means we need certain information to do our job properly. Here's what we gather and why it matters.

Personal Identification

When you start working with us, we collect basic details like your name, date of birth, and contact information. We also need identification documents to meet Australian financial services regulations — things like driver's licences or passports.

Financial Information

To build a useful financial strategy, we need to understand your current situation. This includes:

• Income sources and employment details
• Existing assets, investments, and superannuation accounts
• Debts, loans, and other financial obligations
• Tax file numbers where legally required
• Bank account details for transactions

Technical Data

Our website collects standard technical information when you visit. IP addresses, browser types, and how you navigate our site help us keep things running smoothly and spot any security issues early.

How We Use Your Information

Everything we collect serves a specific purpose. We don't gather data just to have it sitting around.

Beyond the core planning work, your information helps us with:

• Meeting our legal obligations under Australian financial services laws
• Sending you updates about your accounts and any changes that might affect your plans
• Improving our services based on what works and what doesn't
• Preventing fraud and keeping your accounts secure
• Responding to your questions and providing ongoing support

We won't use your information for marketing purposes without asking first. If you agree to receive updates about new services or educational content, you can change your mind anytime.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 and Australian Privacy Principles give you real control over your personal information. These aren't just theoretical rights — here's how to actually use them.

1. Access Your Information: You can request a copy of everything we hold about you. We'll provide it within 30 days, usually faster. There's no fee unless the request is particularly complex.
2. Correct Inaccurate Data: If something's wrong or outdated, let us know. We'll fix it promptly and notify anyone we've shared that information with if it matters.
3. Request Deletion: Want us to delete your information? We can do that once we've met our legal record-keeping requirements. Financial services regulations require us to keep some records for seven years, but we'll delete what we legally can.
4. Object to Processing: If you think we're using your information inappropriately, you can object. We'll stop unless we have compelling legal reasons to continue.
5. Data Portability: Need to move to another financial planner? We'll provide your information in a commonly used format so the transition goes smoothly.

To exercise any of these rights, email us at help@verinoxaply.com or call +61 411 962 288. We'll need to verify your identity first — usually by asking for details only you would know.

How We Share Information

We keep your information private by default, but sometimes sharing is necessary to provide our services properly.

Financial Institutions

When we implement investment strategies or manage accounts on your behalf, we need to share relevant information with banks, superannuation funds, and investment platforms. They're bound by their own privacy obligations and only get what they need to process transactions.

Professional Service Providers

We work with specialists who help us serve you better:

• Accountants for tax planning coordination
• Legal professionals for estate planning matters
• Insurance advisers when protection strategies are relevant
• Technology providers who maintain our secure systems

All service providers sign confidentiality agreements and can only use your information for the specific purposes we've outlined.

Legal Requirements

Sometimes we're legally required to disclose information. This happens when ASIC, the ATO, or other regulatory bodies make formal requests, or when we're compelled by court orders. We only share the minimum necessary to comply.

What We Never Do

We don't sell your information to marketing companies. We don't share it with social media platforms. We don't use it for purposes unrelated to financial planning unless you've specifically agreed.

Security Measures

Protecting financial information requires multiple layers of security. Here's what we've implemented:

Despite our best efforts, no system is completely impenetrable. If a data breach occurs, we'll notify you and the relevant authorities within 72 hours, as required by Australian law.

Data Retention

We don't keep your information forever, but we can't delete everything immediately either.

Active Client Records

While you're working with us, we maintain complete records to provide ongoing service and track progress toward your financial goals.

After You Leave

Australian financial services regulations require us to keep client records for seven years after you stop being a client. This protects both you and us if questions arise later about advice provided or transactions processed.

After the required retention period expires, we securely destroy all records — digital files are wiped using Department of Defence standards, and paper documents are shredded and disposed of through certified destruction services.

Marketing Communications

If you've subscribed to newsletters or updates, we keep that information until you unsubscribe. Once you opt out, we remove your details within 10 business days.

International Data Transfers

We primarily store and process data within Australia. However, some of our technology providers operate cloud infrastructure that may involve overseas data centres.

When information is stored overseas, it's still protected by:

• Contractual obligations requiring privacy protections equivalent to Australian standards
• Encryption during transfer and storage
• Regular compliance audits
• Adherence to international security certifications like ISO 27001

Currently, some data may be stored in facilities located in Singapore or the United States, operated by major cloud service providers with strong privacy commitments. You have the right to ask about specific locations if this concerns you.

Cookies and Online Tracking

Our website uses cookies — small files stored on your device that help the site function properly and remember your preferences.

Essential Cookies

These are necessary for the website to work. They handle things like keeping you logged into your account and remembering your language preferences. You can't disable these without breaking basic functionality.

Analytics Cookies

We use these to understand how people use our site — which pages are helpful, where people get stuck, and what we should improve. The data is aggregated and anonymised, so we can't identify individual visitors.

Your Choices

Most browsers let you control cookies through their settings. You can block them entirely, though this will affect how well the site works. Our cookie banner gives you granular control over non-essential cookies when you first visit.

We don't use advertising cookies or share browsing data with third-party advertisers. What you do on our website stays between us.

Changes to This Policy

Privacy laws and best practices evolve, so we update this policy occasionally to keep it current and accurate.

When we make significant changes, we'll notify you via email if we have your address, and we'll post a notice on our website. The "Last Updated" date at the top shows when the most recent changes took effect.

For minor updates — like fixing typos or clarifying existing practices without changing what we actually do — we'll simply update the policy without special notification.

We keep previous versions archived. If you want to see what's changed, ask and we'll explain the differences.

Making a Complaint

If you think we've mishandled your information or violated your privacy rights, we want to know about it and fix the problem.

Internal Complaints Process

1. Contact our Privacy Officer at help@verinoxaply.com or call +61 411 962 288. Explain what happened and what you'd like us to do about it.
2. We'll acknowledge your complaint within 3 business days and begin investigating immediately.
3. Most complaints are resolved within 15 business days. Complex issues might take up to 30 days.
4. You'll receive a written response explaining our findings and any corrective actions we've taken.

External Options

If you're not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy compliance in Australia.

OAIC contact details:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

You also have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA) if your concern relates to financial services specifically.